Privacy Policy

CartStrings ("we," "us," or "our") operates the website cartstrings.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or engage our email marketing services.

1. Information We Collect

Information You Provide

We collect information you voluntarily provide when you fill out a contact form, book a call, request a Klaviyo audit, subscribe to our newsletter, or otherwise communicate with us. This may include your name, email address, phone number, company name, website URL, and details about your e-commerce business.

Information Collected Automatically

When you visit our Site, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other browsing behavior. We use cookies and similar tracking technologies to collect this data.

Information from Third Parties

We may receive information about you from third-party platforms we use, including Klaviyo, Shopify, Zoho, and analytics providers, solely in connection with delivering our services to you.

2. How We Use Your Information

We use the information we collect to respond to your inquiries and service requests, provide and manage our email marketing services, send you marketing communications (with your consent), improve our Site and services, analyze usage trends and Site performance, comply with legal obligations, and protect against fraudulent or unauthorized activity.

3. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and understand how visitors interact with our Site. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the Site.

We may use the following types of cookies: essential cookies required for Site functionality, analytics cookies to understand visitor behavior, and marketing cookies to deliver relevant content.

4. Third-Party Services

We use third-party services to operate our business, including Webflow for website hosting, Klaviyo for email marketing platform services, Zoho for CRM, bookings, and business operations, Google Analytics for website analytics, and Shopify integrations for e-commerce data. Each of these providers has its own privacy policy governing the use of your data.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with trusted service providers who assist us in operating our business, when required by law or to respond to legal process, to protect our rights, privacy, safety, or property, and in connection with a merger, acquisition, or sale of assets.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights

Depending on your jurisdiction, you may have the right to access the personal information we hold about you, request correction of inaccurate data, request deletion of your data, opt out of marketing communications, and object to or restrict certain processing of your data. To exercise any of these rights, please contact us at info@cartstrings.com.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

CartStrings
Email: info@cartstrings.com
Phone: (718) 573-9295
Website: cartstrings.com